Return and Refund Policy

Effective Date: August 9, 2026

At Sly’s Computer Repair, we strive to provide professional, reliable, and quality service to every customer. Because many of our services involve time, labor, travel, diagnostics, and specialized work performed specifically for each customer, the following refund policy applies.

Once a service has been completed and the customer has had the opportunity to review and accept the completed work, all service charges become non-refundable after 24 hours.

Customers are encouraged to inspect and test their equipment promptly following completion of service and to contact Sly’s Computer Repair within 24 hours if there is an issue related to the service performed.

Trip, travel, mobile service, and diagnostic visit charges are non-refundable once the appointment or service visit has been completed.

These charges compensate our technician for travel time, fuel, scheduling, and time reserved specifically for the customer's appointment. A trip charge may apply even when a requested repair cannot ultimately be completed due to circumstances outside of Sly’s Computer Repair's control.

Parts and hardware purchased specifically for a customer's repair may be subject to the manufacturer's warranty, supplier return policy, or other applicable terms. Sly’s Computer Repair will assist customers with applicable warranty or return procedures when reasonably possible.

Special-order, custom, or installed parts may not be eligible for return or refund once ordered or installed, except where required by applicable law or covered by a manufacturer's warranty.

Deposits or prepayments may be required for certain services, special-order parts, or projects. Unless otherwise stated in writing, deposits are applied toward the customer's service and may be non-refundable once work, ordering, or preparation has begun.

Sly’s Computer Repair is not responsible for pre-existing damage, defects, failures, data loss, or other conditions that were present before service began unless specifically caused by our negligence or as otherwise required by applicable law.

If you experience a problem related to a service we performed, please contact us as soon as possible. We will make a reasonable effort to diagnose and address legitimate service-related issues in accordance with any applicable service warranty or guarantee.

A request for service to address an unrelated issue, a new problem, customer-caused damage, software changes made after service, or changes made by another technician may constitute a new billable service.

By accepting and paying for services from Sly’s Computer Repair, the customer acknowledges that completed service charges are non-refundable after 24 hours, including applicable labor, diagnostic, mobile service, trip, and travel charges, except where a refund is required by applicable law or otherwise expressly approved by Sly’s Computer Repair.

We want every customer to be satisfied with their experience. If you have a question or concern regarding a service or charge, please contact us as soon as possible so we can review the situation and determine the appropriate resolution.

Sly’s Computer Repair reserves the right to modify this policy at any time. The policy in effect at the time of service will generally apply, subject to applicable law.

This policy is intended as a general business policy and does not waive or limit any rights or remedies that cannot legally be waived under applicable federal, state, or local law.